Shipping Information
$10 NZ wide courier service, allow 2-3 working days for delivery SI and 2-5 Days for NI, excluding roof boxes. $50 NZ wide freight service for roof boxes, allow 3-5 working days for delivery. Be advised that during the Pandemic and especially during Lock downs and Red Light situations we cannot guarantee the usual 2-5 Day Freight delivery as there are many mitigating factors that slow the freight down. Only one freight charge is payable per order, this can include several products. Additional Charges may apply for Goods with a Rural Delivery Address.
Our aim is to dispatch your order the next working day after receiving your order.
We ship only to New Zealand destinations using courier or freight services.
Dispatch and delivery days are Monday – Friday. Goods ordered after 2.30pm will be dispatched the following working day.
For security reasons and prevention of credit card fraud we do not send internet orders to Post Office boxes. All packages are signature required unless you provide alternative delivery details. If no one is home to sign during courier delivery times, please arrange an alternative delivery address or provide instructions for leaving the parcel.
We source your order primarily from our store. Some items may be sourced on demand (such as some slower moving fitting kits). If there is any delay beyond 3 working days to dispatch your order, we will notify you by e-mail. Should an advertised item sell out or for reasons beyond our control not available ex our warehouse, we will contact you immediately to provide a corrected ETA or offer you an alternative product or a refund.
If you do not receive your order within 5 working days, or it arrives in damaged condition, you must contact us immediately as any claim for a missing or damaged parcel will be declined by the carrier after 7 days.
Payment Information
We accept MasterCard and Visa payments through our secure website payment gateway via DPS
Alternatively you can make payment direct to our bank account, select this option at checkout and follow the instructions provided.
Returns Policy
Hamco Auto Shop has a 20 day returns policy on all non-sale items sold via this website (Tyre chains are excluded). The 20 day period begins from date of purchase.
Prior to returning the item you must e-mail us to obtain a Return Authorisation Number which must be included with the item being returned. This enables us to process the return quickly.
Returns Policy
Goods other than chains must be returned to us in original condition, unused and in original packaging. Return freight is the customers responsibility and care.
Freight charges are not refunded.
Credits are given to the same credit card or account as originally charged to.
Hamco Auto Shop reserves the right to charge for damaged or soiled goods.
Returns Policy- Snow Chains for exchange
We will exchange chains at our expense if you have the incorrect size. We will only accept chains for exchange within 14 Days of purchase. Unless purchased through our website, proof of purchase will be required. We will provide freight vouchers for the return at our cost and re-send the corrected size free of freight charges. The corrected size chains will not be sent until we have received the original chains back.
Warranty Returns
Hamco Auto Shop complies with the Consumer Guarantees Act and the Fair Trading Act and stands by all their requirements. If a product is faulty, we will endeavour to rectify the problem without delay.
A faulty product needs to be returned to us at the customers cost with a complete and full description of the fault and how it occurred. Faults caused by the incorrect use or exceeding manufacturers recommendations are not covered.
Hamco Auto Shop reserves the right to inspect all claims of faulty goods. If the item is found to be in correct working order, the customer will be contacted. We reserve the right to repair or replace the item within a reasonable time frame. If the product cannot be repaired or replaced we will offer a refund excluding freight.
Our liability for any claim related to the supply of goods or services by us is limited to the cost paid by you for the goods and excludes consequential damages.
Returns should be sent to:
Hamco Auto Shop, 107 Durham Street, Sydenham, Christchurch 8023
Errors and Out of Stock items
We make every effort to keep our website updated with accurate information, product description correct images and prices. Occasionally we may make an error and we reserve the right to correct this as soon as it is brought to our attention. It is never our intention to provide misleading information. If a genuine pricing error shows a product listed below our cost, we will advise the customer and offer the product at a discount price from the correct price or an alternative product. The customer has the option to cancel the sale. This is in accordance to the Fair Trading Act.
It is our aim to have stock available for every item advertised on our website. However it is possible to have sold a product in store shortly before an item is purchased online. Usually stock can be ordered and be available within a week. If this is not acceptable to the customer, we will endeavour to find a suitable alternative product. In the instance that our supplier is also out of stock and the alternative product is not acceptable to the customer, we reserve the right to cancel the sale and provide a full refund.
